退換貨政策

繁體中文

辦公文具退貨、換貨與退款政策 生效日期：2026-10-21 經營主體：香港罩盛達貿易有限公司（HK ZHONGSHENGDA TRADING CO., LIMITED） 網站：https://einn.sysqq.com 客服：zhaosheng989@outlook.com；61247449 本政策適用於本網站售出的辦公文具產品。目前本站提供零售訂單服務，並未開展代理批量交易。文中的「本公司」「本網站」均指上述經營主體經營的網站。 本政策列明本公司的自願退貨安排及品質問題處理承諾，不限制購買者依適用法律享有的權利。若交易適用中國內地或其他地區不可排除的強制規定，相關規定優先；零售消費與商業轉售採購亦按實際交易性質處理。 1. 退貨基本條件 申請時限：如屬非品質原因的自願退貨，請於簽收後 7 天內提出申請；為明確計算，按簽收次日起計 7 個曆日。及時提出申請即可保留受理記錄，不要求本公司在申請期限內已收到退件。 商品狀態：商品應保持原有品質、功能、外觀、商標標籤、配件及相應包裝完好。合理拆封查驗不作為拒絕退貨的唯一理由；超出合理查驗的使用、污損或損壞，按實際商品狀況判斷。如個別商品確有必要的一次性衛生密封，須在購前具體披露並完成適用確認。運輸外箱與產品本身的衛生密封分開判斷；不得僅因為合理查驗而打開運輸包裝，就一概認定商品不能退回。 配套齊全：請一併退回商品原包裝、說明書、配件及訂單對應贈品（如有），並提供訂單編號及可合理核對的購買憑證。無紙本單據時可使用本站訂單紀錄等資料核對。 上述未使用、包裝完好及 7 天條件適用於自願改變心意退貨，不作為拒絕品質瑕疵、錯發、漏發或其他依法可得補救的絕對條件。 2. 不接受一般自願退貨的情形 商品有超出合理查驗的使用痕跡，或購前已具體披露及完成適用確認的必要一次性衛生密封被破壞，導致原有品質、衛生或再次銷售條件受影響；商品、標籤或配套因購買者原因出現實質損壞； 超過上述 7 天自願退貨申請期限； 獨立贈品或免費試用裝不單獨作價退款；退回主商品時仍需按適用安排一併退回相關贈品； 實際按購買者要求訂製的產品，以及在購買前已清楚披露並完成適用確認的臨期促銷、衛生密封等特殊商品，可在法律容許的範圍內限制一般自願退貨；單純「特價」不當然等於不得退貨； 因購買者使用不當或儲存不當造成的變質或損壞； 代理批量訂單中已開封使用或拆分後不符合約定完好條件的部分產品，其非品質原因退貨按第 6 節處理。 以上限制僅針對一般自願退貨，不免除本公司對品質、商品描述、錯發漏發或其他依法應承擔的責任；如有適用的強制退貨規定，按其執行。 3. 品質問題與發貨錯誤處理 如收到商品有明顯品質瑕疵，例如破損、變質、規格不符、錯發或漏發，請盡可能於簽收後 24 小時內聯絡客服，以便及時核查。請提供可合理取得的商品實拍照片、快遞面單、訂單資料等；不強制要求開箱影片或不必要的證明。 24 小時是建議的及早通知時間，不是法定權利的失效期限。超過 24 小時、為合理檢查而拆封，或無法提供某一項指定材料，均不會單憑該原因自動拒絕依法或按本公司承諾應處理的申請。 經核實屬於本公司責任的，相關退換貨所需合理往返運費由本公司承擔。購買者可就相關問題商品選擇已支付商品價款的全額退款或免費更換對應商品；其他依法可得的補救權利不受影響。 4. 退貨辦理流程 透過本站訂單售後入口，或以上實際可用的客服聯絡方式，提出退貨、換貨或退款申請，說明原因及涉及商品； 客服核對訂單及適用條件，確認本站公開的退貨地址、退貨聯絡資料與寄回注意事項；如有爭議，會說明理由及可行的核對方式； 按確認的指引妥善包裝寄回，並向客服提供承運商及物流單號，保留退件憑證； 本公司收到退件後及時核對品項、數量及申報問題，符合適用退貨條件時辦理退款或換貨；如對檢查結果有異議，可聯絡客服提出覆核。 提前聯絡有助核對寄回資料，不會作為拖延或否定依法及時提出的退貨通知的理由。適用法律另有程序或時限規定時，依其執行。 5. 退款與運費說明 退款原則上按原付款方式退回原支付賬戶；如原方式確實無法使用，須先與購買者協商並取得明確同意，不擅自改為積分、優惠券或購物金。 非品質原因的自願退貨，買方承擔依法及購前已清楚約定的合理退貨運費。商戶安排的往返運費由買方承擔時，發出運費必須有實際依據、購前顯著披露並符合適用法律；不能臨時編造費用或任意扣款。原訂單為無門檻包郵時，不因退貨而自動追收原發出運費；僅在適用法律容許且購前已有明確有效約定的範圍內處理。 品質問題、錯發或漏發屬本公司責任的，合理退換貨運費由本公司承擔。按客服確認方式先行墊付的，可提交合理運費憑證，經核對後一併安排償付；亦可與客服確認其他合理退回安排。 一般商戶退款處理承諾為退件核對符合條件後 3–7 個工作天，工作天不包括星期六、日及香港公眾假期；具體到賬時間視支付機構及發卡銀行處理時效而定。不得以延遲檢驗無限延後退款起算。 若交易適用的強制規則要求更早退款，按該規則執行。例如適用中國內地七日無理由退貨規定且退回商品完好時，應按收到退回商品起 7 日內返還已支付商品價款的要求辦理，不以「驗收後 3–7 個工作天」延長。 商品退款以實際已支付、尚未退還的價款為基礎；已確認由本公司承擔的合理退貨運費另行清楚列明，不作隱藏扣減。未付款訂單取消只是取消及釋放庫存預留，不會產生虛構退款。 6. 代理批量訂單特別約定 僅適用於本公司實際承接並確認為商業轉售採購的代理批量交易，不因一次買多件就自行取消零售購買者的權利。 整箱未開封、配套齊全且不影響原有品質及再次銷售的，可在上述簽收後 7 天申請期限內提出整批退貨； 已開封拆分且不符合約定完好條件的批量訂單，非品質原因不提供退貨；仍保持完好的其餘部分依實際交易約定及適用法律核對； 如遇產品批次品質問題，請提供可合理取得的批次、數量、照片及相關資料，經核實後按實際受影響數量辦理退換。需要專業檢測時與購買者協商必要、合理的方式及費用，不將難以取得或不成比例的完整檢測報告一概列為受理前提。 代理條款不免除本公司依法應負的產品及合約責任，亦不改變已就該訂單明確訂立的有效約定。 7. 政策修訂、說明與爭議處理 本公司可因營運或適用法律變更修訂本政策，公示新版本及生效日期；修訂原則上適用於生效後的新訂單，不追溯減損已成立訂單的既有權益，依法必須適用的新規定除外。 如有爭議，可先與客服友善協商，也可向適用的消費者機構尋求協助，或依法使用其他可用的爭議處理途徑。調解或仲裁須依適用法律及雙方有效約定進行，不因本政策強制放棄投訴、依法提起程序或其他不可排除的權利。 本政策由 香港罩盛達貿易有限公司（HK ZHONGSHENGDA TRADING CO., LIMITED）負責說明與執行。本公司的說明不取代適用法律及有權機構的認定，亦不限制購買者的法定權利。

English

work & stationery Returns, Exchanges and Refunds Policy Effective date: 2026-10-21 Operator: 香港罩盛達貿易有限公司 (HK ZHONGSHENGDA TRADING CO., LIMITED) Website: https://einn.sysqq.com Support: zhaosheng989@outlook.com; 61247449 This policy applies to work & stationery products sold through this website. This store currently provides retail order services and does not operate an agency or wholesale programme. References to “we”, “us” or “our website” mean that operator and its website. It describes our voluntary returns arrangements and commitments for product issues without limiting rights under applicable law. Non-excludable mandatory rules that apply to a transaction take priority, including relevant Mainland China rules where applicable. Retail consumption and business resale purchases are assessed according to the actual transaction. 1. Basic conditions for voluntary returns For a change-of-mind return, submit your request within seven calendar days after delivery, counted from the day following receipt. Your timely request is recorded; we do not require the returned parcel to have arrived within that application period. Products should retain their original quality, function, appearance, labels, accessories and relevant packaging. Reasonable inspection alone does not disqualify a return. Use beyond reasonable inspection, soiling or damage is assessed against the actual goods. Any necessary single-use hygiene seal for a specific item must be disclosed and, where required, confirmed before purchase. Opening a transport carton for reasonable inspection is assessed separately from breaking a product’s hygiene seal and does not automatically make a return ineligible. Return the original packaging, instructions, accessories and any relevant gifts, and provide the order number and reasonable purchase evidence. Our order record can be used when a paper receipt is unavailable. These time and condition requirements govern voluntary change-of-mind returns. They are not absolute grounds for denying remedies for defective, incorrect or missing goods or other rights available under applicable law. 2. Cases excluded from ordinary voluntary returns Products used beyond reasonable inspection, or with broken necessary single-use hygiene seals specifically disclosed and, where required, confirmed before purchase so that quality, hygiene or resale suitability is affected; substantial customer-caused damage to goods, labels or accompanying items; Requests outside the seven-day voluntary application period; Standalone gifts and free samples, which have no separate cash refund value; relevant gifts must still accompany a main-product return where required; Genuinely customised products and near-expiry or other special items clearly disclosed and, where required, expressly confirmed before purchase, to the extent a restriction is permitted by law. A discount alone does not automatically remove return rights; Deterioration or damage caused by improper customer use or storage; Opened, used or split portions of agency or wholesale orders that no longer meet the agreed intact condition, subject to section 6. These restrictions concern ordinary voluntary returns only. They do not exclude our responsibilities for product quality, descriptions, incorrect or missing goods, or other applicable mandatory remedies. 3. Product defects and dispatch errors For apparent defects, breakage, deterioration, incorrect specifications, wrong items or missing items, please contact support as soon as possible, preferably within 24 hours of receipt. Provide reasonably available product photographs, the delivery label and order information. An unboxing video or unnecessary evidence is not mandatory. The 24-hour period is a request for early notification, not a deadline extinguishing legal rights. A late report, opening goods for reasonable inspection, or the absence of one particular document will not by itself automatically defeat an otherwise valid claim. When we are responsible, we bear reasonable return and replacement delivery costs. For the affected goods, you may choose a full refund of the product price actually paid or a free replacement, without limiting any additional remedies available under applicable law. 4. How to arrange a return Apply through the order’s after-sales function or an actual support channel listed above, identifying the items and reason; Support checks the order and relevant conditions, confirms this store’s published return address, contact details and packing instructions, and explains any disputed issue and reasonable review steps; Pack and return the goods as instructed, provide the carrier and tracking number, and retain dispatch evidence; We promptly check the returned items, quantities and reported issue, then arrange the applicable refund or exchange. Contact support if you dispute the inspection outcome. Contacting us first helps confirm correct return details. It is not used to delay or invalidate a timely legal notice of return. Any mandatory procedure or deadline takes priority. 5. Refunds and delivery costs Refunds normally go back to the original payment account by the original method. If that method genuinely cannot be used, we seek your explicit agreement to a suitable alternative. We do not unilaterally substitute store credit, vouchers or points. For non-defective voluntary returns, the buyer pays reasonable return delivery costs as lawfully and clearly agreed before purchase. Any buyer-paid outbound cost requires an actual basis, prominent pre-purchase disclosure and compliance with applicable law. No fee is invented or arbitrarily deducted. An order with unconditional free shipping does not automatically lose that benefit when goods are returned; an outbound charge is considered only where lawfully permitted and covered by a clear, effective pre-purchase agreement. Where a defect or dispatch error is our responsibility, we bear reasonable return or replacement delivery costs. If you advance postage under instructions agreed with support, submit reasonable evidence for reimbursement after verification. Other reasonable return arrangements can also be discussed. Our ordinary merchant commitment is to process a qualifying refund within 3–7 working days after checking the return. Working days exclude Saturdays, Sundays and Hong Kong public holidays. The payment provider or issuing bank determines the subsequent posting time. Inspection must not be delayed to postpone a refund indefinitely. An earlier mandatory deadline takes priority. For example, where Mainland China’s seven-day no-reason return rules apply and returned goods are intact, the paid product price must be returned within seven days of receiving the goods, rather than extending that deadline to 3–7 working days after inspection. Product refunds are based on the amount actually paid and not already refunded. Any reasonable return postage we have agreed to reimburse is separately identified. Cancelling an unpaid order releases its stock reservation; it does not create a fictitious refund. 6. Agency and wholesale orders This section applies only to genuine agency or wholesale transactions confirmed as business resale purchases. Buying several items does not by itself remove a retail purchaser’s rights. An unopened complete carton, with accompanying items and original quality maintained, may be submitted for a whole-batch return within the seven-day application period described above. Opened or split bulk portions that no longer satisfy the agreed intact condition are not accepted for non-defective returns. Remaining intact portions are assessed under the actual agreement and applicable law. For a batch quality issue, provide reasonably available batch details, affected quantities, photographs and related information. Verified returns or exchanges are based on the affected quantity. Any necessary professional testing, method and cost are discussed reasonably; a disproportionate or inaccessible complete testing report is not an automatic prerequisite to accepting a complaint. These terms do not exclude legal product or contractual responsibilities, or replace a valid express agreement for the particular order. 7. Changes, explanations and disputes We may revise this policy for operational or legal changes, publishing the version and effective date. Changes normally apply to new orders after that date and do not retrospectively reduce rights attached to existing orders, except where a new mandatory rule requires application. Please contact support first to seek an amicable resolution. You may also seek assistance from relevant consumer bodies or use other lawful dispute procedures. Mediation or arbitration follows applicable law and a valid agreement; this policy does not force a waiver of complaints, legal proceedings or other non-excludable rights. 香港罩盛達貿易有限公司 (HK ZHONGSHENGDA TRADING CO., LIMITED) explains and administers this policy. Our explanation does not replace applicable law or a competent authority’s determination, or limit a purchaser’s statutory rights.

退貨地址 / Return address

RM18, 27/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG

退貨前請先聯絡客服。
Please contact support before returning goods.